Our Services

Personal health & care portfolio

• All your essential medical and care information in one place.

• A complete, organized record of your health and personal care needs allowing healthcare providers to have a complete understanding of your medical status. 

• Track, manage, and share your health and care details with ease.

• Designed to support you, your loved ones, and your care team.

• Stay prepared with a clear, accessible summary of your health and care history.

Medical advocacy

• Attend medical appointments (in person or virtually)

• Translate medical jargon into understandable language

• Coordinate communication between multiple healthcare providers

• Ensure care plans are followed and treatments align with patient goals

Medication management

• Review medications for safety, interactions, adherence, and effectiveness

• Educate clients and caregivers on proper usage and potential side effects

• Educate clients on proper medication use

• Communicate with pharmacists and prescribers as needed

Chronic disease management support

• Provide guidance and support for chronic conditions (e.g., diabetes, heart disease, COPD)

• Collaborate with providers to improve care outcomes and quality of life

Insurance and billing guidance

• Clarify insurance benefits and help navigate coverage issues

• Assist with medical bills, prior authorizations, and appeals

• Review medical bills and insurance statements for accuracy

• Help resolve billing disputes or denials

Emotional support & compassionate listening

• Provide a calm and understanding presence to patients and families during stressful medical journeys. We offer emotional reassurance, help navigate fear, uncertainty, and grief and serve as a compassionate advocate at every step of care.

• Clinically informed emotional support from an experienced RN

• Active listening and guidance to help clients feel heard and understood

• Integration of emotional well-being into the overall care plan

• Holistic approach that supports healing of the whole person—mind, body, and spirit

Healthcare coordination and navigation

• Assist with understanding diagnoses, treatment options, and care plans

• Coordinate communication between healthcare providers

• Research and coordination of specialists and second-opinion consultations

• Vetting healthcare providers based on credentials, expertise, and patient needs

• Scheduling and preparing for second-opinion appointments

• Facilitate transitions between hospitals, rehab, home care, or specialists

Medical appointment support

• Attend medical appointments (in-person or virtually)

• Take detailed notes and explain medical information in understandable terms

• Help clients prepare questions and advocate for their concerns

Diagnoses and treatment review and support

• Help manage complex treatment regimens

• Assist with understanding new diagnoses or chronic conditions

• Research evidence-based treatment options

• Explain treatment options in an understandable way

• Help evaluate risks, benefits, and alternatives

• Provide support during decision-making

Hospital and post discharge navigation

• Monitor care during hospitalization

• Advocate during hospital stays to protect patient safety and rights

• Ensure safe discharge planning, care transitions, and aftercare coordination

• Ensure continuity of care post-hospitalization

• Help prevent avoidable hospital readmissions and complications

End of life support and advance care planning

• Facilitate discussions around goals of care and advanced directives

• Provide emotional support and advocate for patient wishes during palliative or hospice care

• Facilitate discussions around advance directives, living wills, and POLST forms

• Help families navigate emotional, ethical, and practical decisions

Wellness and preventative health coaching

• Provide personalized guidance on healthy lifestyle choices

• Support management of chronic conditions like diabetes, hypertension, and heart disease

• Educate on preventive screenings and vaccinations